Rabajee Privacy Policy — How We Keep Your Information Safe

Rabajee ("we", "us", "platform") outlines in this Privacy Policy how we collect, store, process, and safeguard the personal information of our website and mobile application users ("you", "user"). This policy applies to the rabajee.co website and all associated services.

By using Rabajee's services, you are deemed to have accepted the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our platform. Protecting the privacy of every registered member is our ethical responsibility, and we take it very seriously.

Various types of information are collected while you use the Rabajee platform. This data is used to improve service quality, ensure security, and meet legal obligations.

Rabajee collects information through various methods. All methods are transparent and based on user consent.

• Direct Provision: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatic Collection: Data collected through cookies, log files, and tracking pixels during your use of the platform.
• Payment Provider: Financial information received during transactions via bKash, Nagad, or Rocket.
• Third-Party Verification Services: Data received from external KYC providers used for identity and age verification.
• Public Sources: Government databases or publicly available information to meet legal compliance requirements.

Rabajee uses your information for the specific purposes listed below. Each purpose is legitimate and necessary to improve your service experience.

• Account Management: To ensure secure registration, login, and account protection.
• Identity Verification (KYC): For fraud prevention and compliance with legal obligations.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Customer Support: To promptly resolve your complaints and queries.
• Security & Fraud Prevention: To detect and block suspicious activity.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Legal Compliance: To comply with AML, KYC, and local legal requirements.
• Analytics & Improvement: To improve platform performance and enhance the user experience.
• Marketing Communications: To send promotional offers only with your consent.

Rabajee never sells your personal data to third parties. In limited circumstances, certain information may be shared for specific reasons. Strict data protection agreements are maintained in every such case.

• Payment Provider: bKash, Nagad, Rocket, and USDT gateways — only the minimum information required to complete a transaction is shared.
• KYC Verification Service: With approved third-party service providers for identity verification purposes.
• Law Enforcement Agencies: With relevant authorities in the case of a court order or legal obligation.
• Technology Service Provider: With hosting, cloud storage, and cybersecurity service providers — under strict confidentiality agreements.
• Business Transfer: In the event of a company merger or acquisition, your data may be transferred to the new owner — you will be notified in advance.

Rabajee uses the latest technology to keep your data secure. Our security measures are regularly updated to meet the highest industry standards.

• 256-bit SSL/TLS Encryption: All data transmissions are carried out through encrypted channels.
• AES-256 Storage Encryption: Sensitive data stored on servers is kept encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: To prevent unauthorized access and attacks.
• Regular Security Audits: Penetration testing conducted by independent third-party experts.
• Limited Access Policy: Only authorized personnel can access specific data.
• Data Backup: Regular encrypted backups stored in a secure location.

While we take every measure to protect your data, no transmission over the internet can be guaranteed 100% secure. If you notice any suspicious activity, please contact our support team immediately.

Rabajee uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve site functionality.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause certain site features to stop working properly.

Rabajee does not retain your data beyond what is necessary. A defined retention period is set for each type of information.

• Account Information: For the duration the account is active, and for 5 years after closure.
• Financial Transaction Records: A minimum of 7 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For the duration the account is active, and for 3 years after closure.
• Support Contact: 2 years from the date of last contact.
• Log & Tracking Data: 90 days to 1 year.

Once the retention period expires, data is securely and permanently deleted or anonymized. This period may be extended where required by law.

As a member of the Rabajee platform, you have several important rights regarding your own data. These rights are recognized under international data protection laws and standards.

Rabajee strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at the point of registration.
• Age verification is carried out as part of the KYC process.
• If an account belonging to a minor is identified, it is immediately suspended and all associated data is deleted.
• Parents can notify us about any unauthorized account created by their child.

Rabajee reserves the right to update this Privacy Policy as needed. Changes may typically occur for the following reasons:

• When new services or features are introduced.
• When applicable laws or regulations are amended.
• When security measures are upgraded or improved.
• To improve clarity based on user feedback.

For significant changes, we will send a notice to your registered email and display a prominent message on the site. Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Rabajee's data protection team will review your matter with care.

• Email: [email protected]
• Support: Platform live chat support (available 24/7)
• Response Time: Typically within 3 business days; up to 30 days for complex matters

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.